2009, Article, Employee Engagement and Exceptional Customer Service

Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

Employee Engagement

Employee Engagement Engagement Strategy Effort Score

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

However, making sure customer experience is handled the right way throughout your entire organization can be tricky – especially if you have a large company with multiple departments and branches. Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse.

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Customer Experience Update

Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Webinars

Stay Connected