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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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She is also an established writer who has shared articles on Zendesk, CustomerThink, ICMI, CX Accelerator, Business2Community, and more. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group. Jaap Wilms has over two decades of experience in Customer Experience. LinkedIn : [link]. LinkedIn : [link].