ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Voice of the Customer.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Retently

JULY 28, 2023

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Lumoa

AUGUST 5, 2022

This article will cover the drivers behind growing inflation rates and their impact on the retail industry. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry. Price Hike-NPS Correlation.

Retail 208

Retail Feedback Trends Consumers 208

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. Usually this involved customer surveys at major touchpoints, like post-purchase, first bill, etc.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Retently

OCTOBER 19, 2018

According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO. If you’re not familiar with CX metrics, here’s a guide explaining everything you need to know. The most well-known and trusted CX metrics right now are NPS, CSAT, and CES. CX survey questions. CX survey triggers.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Kustomer

JANUARY 20, 2022

And that’s really where I got my taste of business and customer experience because I kind of realized through those sales interactions, just all the different touchpoints, significant as well as subtle, that really influenced people’s behavior, in terms of purchasing a product or service from you, repurchasing, referring you to others.

How To 139

How To ROI Study Customers 139

Comm100

NOVEMBER 13, 2022

This meant a shift away from efficiency metrics towards agent wellbeing. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009. Article by. Headquartered: Vancouver, British Columbia, Canada.

Tools 195

Tools Customer Service Tips Omni-Channel 195