CSM Magazine

FEBRUARY 7, 2023

This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. He built his company to become the most trusted and well-liked brand.

Culture 52

Culture Customer Service How To Guidelines 52

ShepHyken

JANUARY 5, 2018

Customer service agents often have to deal with already angry customers and different types of issues, so having knowledge about how to properly respond to those scenarios is extremely important to customer service and your brand as a whole. The takeaway. Ford Blakely is the founder and CEO of Zingle.

Customer Service 81

Customer Service Poor Customer Service Multi-Channel Study 81