2009 Brands e-support 
Comm100
NOVEMBER 13, 2022
Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.
CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.
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Maru Group
APRIL 8, 2020
Supporting & alleviating the strain for employees. Companies that understand the importance of employee satisfaction, health and safety, and how it correlates with positive customer experiences, recognize this challenge and are acting accordingly to provide support. Maintaining a personal, human touch in an otherwise scary world.
SurveySensum
JULY 14, 2020
It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!
ShepHyken
AUGUST 6, 2023
It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” in 2022 and 5.4%
Helpware
JULY 14, 2017
So go public with your customer support team. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well. The point is to make it s easy as possible for the customer to get help from your support team. Make Your Customer Support Hotline Google Friendly.
Wired and Dangerous
MAY 5, 2021
The Guideline is the result of extended consultation with departments and agencies, and is part of the Treasury Board of Canada Secretariat (TBS)’s efforts to support the development and management of service agreements. Dragontail Systems (DTS) has signed a master services agreement (MSA) with Food Delivery Brands Group, S.A.
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