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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

Pay attention to number nine when they share my contribution to the list, which is to go through the Moment of Misery™ exercise. It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. remains unchanged since 2009 while inflation reached 6.2%

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DCX #114 | Is Your Business Exhausting Your Customers?

DCX

The DCX Newsletter is a reader-supported publication. Please consider joining the community as a paid subscriber to support the continued creation of posts like this. The "30 Days to Greater Influence" e-course isn't for everyone. It could then adapt in real-time, perhaps simplifying options or offering decision support.

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How to Impress Your Customers with Jon Picoult

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. We often talk about metrics that our e-team doesn’t really care about.”

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It is not known whether the current deal features the same agreement.

Wired and Dangerous

The Guideline is the result of extended consultation with departments and agencies, and is part of the Treasury Board of Canada Secretariat (TBS)’s efforts to support the development and management of service agreements. Dragontail Systems (DTS) has signed a master services agreement (MSA) with Food Delivery Brands Group, S.A.