Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
Pay attention to number nine when they share my contribution to the list, which is to go through the Moment of Misery™ exercise. It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. remains unchanged since 2009 while inflation reached 6.2%
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