ShepHyken

AUGUST 6, 2023

We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.” Pay attention to number nine when they share my contribution to the list, which is to go through the Moment of Misery™ exercise.

Customer Service 62

Customer Service Tips e-support B2C 62

DCX

AUGUST 20, 2024

Increased Confidence : With a more manageable set of choices, customers are less likely to second-guess their decisions. Procter & Gamble's Massive Simplification Effort Almost 10 years ago, P&G underwent a dramatic change, reducing the size of its product portfolio from 225 brands to 65. Are all those options really necessary?

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Brands 43

Brands How To CRM Exercises 43

Hero Digital

OCTOBER 9, 2019

On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. These approaches are well suited for understanding complex cultural, societal, and unpredictable situations, as illustrated in Brand Quarterly’s article Why Context Matters: The Power Of Ethnography In Design. Katie Templin, Sr.

Healthcare 40

Healthcare Study Training Exercises 40

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more! Creating Loyalty that Lasts. Jon Picoult: (03:51).

How To 139

How To ROI Study Customers 139

Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Service Untitled

APRIL 30, 2009

Share your short and long term strategies with your employees and let them know what the management team is working on. How Customer Service Can Create Brand Ambassadors For any type of business looking to sustain itself past. Service Untitled The blog about customer service and the customer service experience.

Exercises 40

Exercises Customer Service Representative Culture CRM 40