Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

CSM Magazine

DECEMBER 5, 2017

While there is an increase in self-service capabilities, companies still have the opportunity to drive the interaction in a way that reflects the brand. Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. About the Author.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

FEBRUARY 7, 2023

Jim Davies explores 5 brand- and money-saving customer experience (CX) options. We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

AUGUST 20, 2024

Procter & Gamble's Massive Simplification Effort Almost 10 years ago, P&G underwent a dramatic change, reducing the size of its product portfolio from 225 brands to 65. ” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

DCX

AUGUST 20, 2024

Procter & Gamble's Massive Simplification Effort Almost 10 years ago, P&G underwent a dramatic change, reducing the size of its product portfolio from 225 brands to 65. ” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52