How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. Work is about people: This goes from CEO to call center.
163 
Let's personalize your content