ShepHyken

FEBRUARY 8, 2021

Love (in the metaphorical sense) and appreciate your customers year-round. Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve by Tara Bartley and Ashitha Bhanu. Next generation is the new generation in customer experience by Carlos Lopez-Abadia. It’s the same in business.

Customer Service 97

Customer Service Self Service B2B Retail 97

CSM Magazine

FEBRUARY 7, 2023

Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Think about the end-to-end customer journey.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Comm100

NOVEMBER 13, 2022

Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more. 67% of consumers used social media for service-related needs in 2020, and this is growing. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. By making customer service a “cross-functional hub,” you’ll align the entire organization with your customers’ interests.

Self Service 40

Self Service Trends Customer Service Contact Center 40