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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #3: Streamline Call Center Communications Technology.

Tips 97
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Top Web Development Companies in Vietnam for Your Consideration

CSM Magazine

Strong English communication skills among developers further ensure smooth collaboration with overseas clients. Their portfolio includes everything from e-commerce platforms to corporate websites and custom web apps. Additionally, Vietnam’s growing tech scene, especially in cities (E.g.,

Company 52
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The Role of E-Discovery in the Legal Industry

Magellan Solutions

But, the most crucial role of tech in law is in the form of e-discovery. What is e-discovery? Well, e-discovery is just that. . E-discovery — as you might have guessed — is short for electronic discovery. The output of e-discovery is called electronically stored information (ESI). Never heard of it?

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Cultivating a Culture of Open Communication

Qualtrics

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Open Communication Definition.

Culture 26
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Blockchain has come to Real Estate

Magellan Solutions

It is suggested blockchain may do for the $217 trillion real estate market what the Internet did for communication. Many think of blockchain as the technology, or better yet the operating system, that supports Bitcoin, the digital currency launched in 2009 that has been very much in the media in recent days as prices have run up.

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Brand Move Roundup – May 4, 2020

C Space

A new online service has been launched by American 50-plus membership organisation AARP to help users find and organize local volunteer groups to provide financial, emotional and other support to those most affected by the coronavirus outbreak. In March, its global sales plummeted 43% from the previous year.

Brands 52
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Podcast: How Customer Service Has Transformed in the Last 20 Years with Brad Birnbaum

Kustomer

Brad started his customer service career by founding eShare Communications. As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. With the advent of online support, customer service was done over chat, and it was very transactional in nature.