Comm100

FEBRUARY 1, 2023

Benefits of live chat in higher ed Higher education live chat use cases Best live chat for higher education Live chat for higher education is a tool that sits on websites that lets students communicate in real-time with support agents using a chat window similar to messaging apps. of blended learners and 90.4%

Effort Score 229

Effort Score Wait Times Video Communication 229

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. The report, conducted by consulting firms Prophet and GM Healthcare Camden Group, found that between 2013 and 2014, M&As increased by 14 percent, while patient satisfaction across the industry declined three percent. The Affordable Care Act in the U.S.,

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Comm100

MARCH 27, 2023

Multilanguage support also allows chatbots to communicate in the student’s language of choice, allowing them to easily handle international requests in other time zones. During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Comm100

NOVEMBER 13, 2022

Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers. It’s the most popular digital channel to communicate with a company on. Everybody has their preferred way of communicating. Reporting and insights.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Compared to phone and other communications, live chat allows less agents to help more customers. If it had been left as it was, acceptance rates and wait times would have been seriously damaged, and complaints rife. Adopt omnichannel .

Tools 195

Tools Customer Service Tips Omni-Channel 195

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. A 2017 report from Retail Systems Research suggests many brands are still struggling to meet consumers’ omnichannel demands.

Self Service 40

Self Service Trends Customer Service Contact Center 40

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform.

Contact Center 116

Contact Center Customer Satisfaction Self Service Technology 116