2009 Connections Employee Experience 
ShepHyken
SEPTEMBER 29, 2023
This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.
CX University
DECEMBER 16, 2024
Employees are increasingly seeking more meaning in what they do. They draw inspiration from being able to grow professionally, build mastery, and seek purpose and autonomy (Pink, 2009). Their employees understand their customers and know how to ensure memorable experiences. The company prides itself as customer-focused.
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CX University
SEPTEMBER 18, 2018
In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. 1, (Spring 2009): 54-58. Trahant, Bill.
Customer Bliss
JANUARY 24, 2017
If you take anything from this episode, I would take that aspect: a relentless focus on your employees and internal stakeholders can be just as effective (or more) than a focus on KPIs and external stakeholders. Turnover hurts businesses, and people who don’t feel connected to the work will turn over. About Scott.
CSM Magazine
NOVEMBER 27, 2020
He noted that a good blend of technology and human skills can be used to benefit both employee experience and customer experience. Paul Ridge also highlighted the value of using automation to take simple, routine, lower value tasks away from contact centre staff, so that they can focus on those customers who need more support.
ShepHyken
MAY 1, 2023
U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Connect with Shep on LinkedIn. How big is simplicity?
Second to None
MARCH 8, 2019
The internal health of the body is directly connected to its performance and ability to grow. If organs are to the body, employees are to the business. A study by Social Market Foundation reported that happy employees are up to 20 percent more productive than unhappy employees. [1] 2] Employee Burnout.
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