ijgolding

NOVEMBER 28, 2014

Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. Six years after Dave’s experience, we are arguably in an even more commanding position to get our voices heard by the masses, even if the companies we interact with directly appear not to be listening.

Social Media 318

Social Media Airlines Video Consumers 318

DCX

AUGUST 20, 2024

Welcome to the modern consumer's dilemma – where abundance can lead to decision gridlock. But here's some food for thought: What if fewer choices could actually enhance your customers' experience? As customer experience professionals, we often fall into the "more is more" trap. Let’s go!

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

DCX

AUGUST 20, 2024

Welcome to the modern consumer's dilemma – where abundance can lead to decision gridlock. But here's some food for thought: What if fewer choices could actually enhance your customers' experience? As customer experience professionals, we often fall into the "more is more" trap. Let’s go!

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

ClearAction

OCTOBER 1, 2018

Despite this, nearly a quarter of the respondents’ orgs have no one dedicated to these efforts — and it’s time CX professionals stepped up to the plate.” “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Bob Hayes

MARCH 28, 2015

It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” Knowledge of Statistics Needed for Both Analysts and Consumers. They are also for people who consume, interpret and make decisions based the analysis of those data.

Analytics 40

Analytics Analysis Customer Experience Professionals Data 40

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132