Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
Pay attention to number nine when they share my contribution to the list, which is to go through the Moment of Misery™ exercise. As a result, consumers carry higher expectations for customer service than ever before – and they will vote with their feet when these demands are not met. as of 2023 and minimum federal wage of $7.25
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