NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals.

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

ClearAction

JULY 20, 2023

Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. It gobbles up most of the budget along with dedicated staffing to run it.

Technology 62

Technology Customer Success Consulting ROI 62

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. On the other hand, Pizza Hut and Taco Bell used this opportunity to market their product. Another great example of marketing amid a slowdown is Amazon. Investing money in advertising seems like a luxury to some businesses. .

Advertising 52

Advertising Strategy Chatbots Social Media 52

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. Article by Kate Rogerson Kate is the Content Marketing Specialist at Comm100. This in turn helps schools improve employee engagement and even reduce agent turnover.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Qualtrics

JULY 15, 2019

In order to make delivery easy for consumers, Amazon has introduced several options for shipping. Learn more about creating Mobile CX in our webinar. Amazon has created an ordering system that has provided several components we now expect as consumers. Product Experience.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. joined a newly launched, full suite of digital marketing tools — Traject. on the list?

Software 47

Software Management Net Promoter Score Multi-Channel 47