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Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Fara Haron is CEO of CRM Solutions, Arvato North America and Philippines.
Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).
He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. He is also the Co-Host of the podcast, ‘The Games We Play’, which explores how we gamify our everyday lives.
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