How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
Comm100
NOVEMBER 13, 2022
As with chatbots, introducing omnichannel support presents opportunities to improve the agent experience. When integrated with every digital channel, including resources like a knowledge base and CRM, omnichannel can put more information at an agent’s fingertips and reduce the monotony of continually searching for answers to common problems.
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