How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
Comm100
NOVEMBER 13, 2022
Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Founded: 2009. Headquartered: Vancouver, British Columbia, Canada.
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