Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? However, making sure customer experience is handled the right way throughout your entire organization can be pretty difficult – especially if you have a large business with multiple departments and branches. Fosters a Company-Wide Customer-Centric Culture.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

CSM Magazine

FEBRUARY 7, 2023

The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. This is the best way to influence brand perception, win sales, and build longer-term loyalty.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

DECEMBER 5, 2017

It is important for executives to reorient how they view their customer service operations. The customer service leadership teams need to focus on meeting the needs of evolving customer expectations. It is imperative that the customer service professional has a level of expertise that can address more complex areas.

Self Service 80

Self Service Customer Service Gamification CRM 80

Russel Lolacher

SEPTEMBER 30, 2019

“No, it’s not about sales. ” “It’s not about getting gum at the checkout or manipulating your customers into getting a few more dollars from them. ” I’ve been explaining “The UPsell” brand with these responses since 2009. .” It’s about building relationships.”

Brands 45

Brands Leadership Course Sales 45

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. B2B voice of customer maturity requires you to think through what works well in your company’s culture for energetic, sustained, and collaborative action and follow-through.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62