2009 Customer Expectations Gamification Sales 
CSM Magazine
DECEMBER 5, 2017
It is important for executives to reorient how they view their customer service operations. The customer service leadership teams need to focus on meeting the needs of evolving customer expectations. Gamification. Key Learnings from 2017. About the Author.
CSM Magazine
FEBRUARY 7, 2023
The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. This is the best way to influence brand perception, win sales, and build longer-term loyalty.
Expert insights. Personalized for you.
80 
Let's personalize your content