Interactions

JULY 22, 2021

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”.

Customer Service 62

Customer Service Travel Wait Times Poor Customer Service 62

Retently

MARCH 23, 2023

However, it’s clear that the businesses scoring lowest in the NPS survey also tend to use the most aggressive sales and billing techniques. The lowest-ranked companies tend to use negative-option billing – a controversial practice that involves automatically providing goods and billing customers.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

Comm100

NOVEMBER 13, 2022

This provides agents with a wealth of information that empowers them to provide more helpful and accurate support to every customer. This sharing of information is made more important with the understanding that 65% of customers expect all representatives in an organization to have the same information about them. Founded: 2009.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Grade.us

AUGUST 7, 2018

As a whole, reviews can confirm or derail a sale. The obvious criteria is satisfaction overall, wait times and of course bedside manner. The obvious criteria is quality, customer service, and value for the money. Timeliness (completing projects on time and in-budget). Customer expectations (met or exceeded).

Industry 37

Industry Management How To Automotive 37