2009 Customer Expectations Wait Times 
Interactions
JANUARY 21, 2025
power outages since 2000 have been due to extreme weather; heat season outages alone have increased by 60% since 2009, according to Climate Central. During the Outage: Combine Caring With Efficiency Customers expect instant answers during an outage, but the rush of incoming calls can overwhelm the system, causing long wait times.
Comm100
NOVEMBER 13, 2022
This provides agents with a wealth of information that empowers them to provide more helpful and accurate support to every customer. This sharing of information is made more important with the understanding that 65% of customers expect all representatives in an organization to have the same information about them. Founded: 2009.
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Interactions
JULY 22, 2021
A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”.
Retently
MARCH 23, 2023
In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. The insurance company was affected by a long-lasting scandal regarding their refusal to satisfy disability claims by their customers.
Stella Connect
JANUARY 25, 2018
If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence.
Grade.us
AUGUST 7, 2018
The obvious criteria is satisfaction overall, wait times and of course bedside manner. The obvious criteria is quality, customer service, and value for the money. Timeliness (completing projects on time and in-budget). Customer expectations (met or exceeded). Let's look at a few industries. Healthcare.
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