ClearAction

OCTOBER 25, 2022

What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors. How can customer experience management achieve this? Still, this progress is not keeping pace with what customers need, as evidenced in numerous studies this year.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Service Untitled

DECEMBER 27, 2010

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. In direct contrast, customer service departments were painted as cost centers – never the two to intertwine.

Social Media 42

Social Media Trends Customer Experience Contact Center 42

BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan.

Strategy 59

Strategy Social Media Airlines Software 59