2009 Customer Experience Management Employee Engagement Measurement 
ClearAction
FEBRUARY 7, 2016
Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.
PeopleMetrics
MAY 22, 2015
Because improving customer experience involves people, complex systems, and ongoing measurement, customer experience strategy can be a complicated task. Conversely, hitting marks can do wonders for employee engagement. Changing one thing at a time allows you to measure impact.
Expert insights. Personalized for you.
48 
Let's personalize your content