CX University

DECEMBER 16, 2024

This inclusive leadership approach helps cultivate trust and nurture a culture of openness within the company. These companies recognize that building a culture of openness requires ongoing effort, leadership commitment, and supportive structures. These are new thresholds that must come from mindful leadership.

Customer Journeys 52

Customer Journeys Culture Innovation Leadership 52

Customer Bliss

AUGUST 2, 2016

Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. He is responsible for driving customer-focus into all aspects of the Oracle business. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback. The Oracle leadership team does this quarterly.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

ShepHyken

JULY 31, 2018

When call centers capture and share customer data across their organization in real time, they can leverage this data for the greater good of the company, which can help drive higher profits. Quotes: “You can easily tell whether or not a company’s leadership cares. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

Magellan Solutions

DECEMBER 11, 2023

In 2009, Magellan Solutions landed a significant contract with AT&T. Magellan Solutions focused on more than just numbers; it also focused on improving skills and capabilities. He believes that the foundation of good leadership is transparency. But it didn’t stop there.

Leadership 52

Leadership Industry Call Center Culture 52

ShepHyken

JULY 31, 2018

When call centers capture and share customer data across their organization in real time, they can leverage this data for the greater good of the company, which can help drive higher profits. Quotes: “You can easily tell whether or not a company’s leadership cares. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More. Learn More. Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ShepHyken

JUNE 13, 2022

In 2009 only 18% of the value of the top 100 brands was in subscriptions. While this article doesn’t have the answers, the points throughout can make for great conversation starters in your next leadership meeting. Tools to Manage Customer Unhappiness by Servicebrand Global. This grew to 29% by 2018. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Sports Customer Journeys Government 71