Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. Lumoa allows for a powerful feedback drill down, even if there’s data flowing from multiple touchpoints and in various formats. Need Help Setting Up Your Customer Sentiment Monitoring Mechanism?

Retail 208

Retail Feedback Trends Consumers 208

Chattermill

SEPTEMBER 11, 2019

Shedding light on how Netflix ensure that customer experience is at the heart of their business and decision making. Netflix is customer obsessed. Netflix is obsessive in its pursuit of customer satisfaction. So tailoring your touchpoints becomes invaluable. Share customer insights company wide.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98