Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. There are two important aspects here, which are seasonality and understanding what part of the price variable customers are opposing. Price Hike-NPS Correlation. The Impact of Global Events on the Retail Industry.

Retail 195

Retail Feedback Trends Consumers 195

Retently

JULY 28, 2023

According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. The most well-known and trusted CX metrics are NPS , CSAT , and CES.

Chief Customer Officer 122

Chief Customer Officer Customer Centricity Call Center Metrics 122

Retently

OCTOBER 19, 2018

According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. Uses Valuable Client Data to Build a Master View of the Customer Profile.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Call Center Metrics 80

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Communication/Customer Engagement. CSAT/Feedback/NPS.

Software 60

Software Customer Success Tools Customer Centricity 60

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. VoC dashboards and reports commonly emphasize customer-facing issues and apparent safe zones. Another hindrance to manager participation is VoC reporting.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Chattermill

SEPTEMBER 11, 2019

The average business has the average company has over 20 customer touchpoints. The next step is to make sure that customer data is easily sharable and accessible internally. Lot’s of companies have data stored in silo’s, keeping customer insights that encourage empathy with the customer to be locked away from sight.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76