Retently

MARCH 23, 2023

In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. The insurance company was affected by a long-lasting scandal regarding their refusal to satisfy disability claims by their customers.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

transcosmos Information Systems

NOVEMBER 6, 2018

Not just in terms of design, but also in feasibility and packaging, Apple obsesses over the smallest of details and studies the customer journey exhaustively, making sure that it will provide the best possible experience. They should also check back and see if the customer’s concerns were addressed. Reset internal clocks.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence.

Self Service 40

Self Service Trends Customer Service Contact Center 40