ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Customer-Centricity Means Customer-Centric BKM: Amazon, USAA, Zappos. Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement CEM 48

Retently

MARCH 23, 2023

There are two lessons here for businesses aiming to improve retention, increase customer satisfaction, and foster loyalty. First, poor service can and will hurt your customer relationships. Comcast’s efforts probably kept some customers onboard but at the cost of many others who deserted the company for good.

Net Promoter Score 97

Net Promoter Score Company NPS Effort Score 97

ijgolding

APRIL 25, 2016

On the 10th January 2009, Leyton Orient last played Leicester in the football league – league one (I was there – Leicester won 3-0!!). Despite how bad it gets, I will never stop being a ‘fan’ – I always have hope that one day… one day… we may be able to achieve something… anything!!

Sports 0

Sports Leadership Groups Financial 0

ijgolding

MARCH 1, 2017

In 2009 one of the most prominent collapses in the industry came with the demise of Borders. The book selling industry had become the epitome of an industry being torn apart by changes in technology and consumer behaviour. The online revolution hit the book selling industry harder than many others.

Customer Experience 120

Customer Experience Retail Strategy Report 120

ijgolding

OCTOBER 7, 2015

In April 2009, the Zimbabwean Dollar was effectively ‘abandoned’ By the end of 2015, it will officially be demonitised. If you are not up to speed with your Zimbabwean economics history, you may not know that the financial situation in the country can be described as challenging at best.

Case Study 120

Case Study Study Customer Experience Financial 120

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

AUGUST 4, 2023

For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. If a customer leaves before a product is implemented, the company doesnt just take a hit on the top line the deal is a net loss as well. Customer retention also has a significant financial impact later too.

Net Promoter Score 52

Net Promoter Score Customer Retention Financial Travel 52

SmartKarrot

JANUARY 25, 2022

These programs got the name of customer marketing. . Customer marketing is one of the key functions of an organization. On the other hand, customer success has been around since early 2009. Definition of customer marketing. Customer marketing is any marketing activity that focuses on current customers.

Customer Success 10

Customer Success Marketing Case Study Customers 10

SmartKarrot

FEBRUARY 15, 2022

Bill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. His interactions provide real-world experiences to give frontline workers so they can manage customers and develop meaningful relationships and brand loyalty with them. Blake Morgan. Lincoln Murphy. Martin Hill.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ijgolding

AUGUST 3, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. All the assistant needed to have done (without even needing to speak to a manager), is offer us an exchange – or a gift card to the value of the item – anything in fact – to retain our custom.

Case Study 191

Case Study Retail Study Policies 191

Amity

MAY 5, 2016

Customer Churn. Customer Health Score. Customer Lifecycle. Customer Retention. Customer Success. Customer Success Manager. — Japman Bajaj (@Japman_Bajaj) December 22, 2009. — MaRS (@MaRSDD) August 5, 2009. Customer Churn. Customer Lifecycle. Customer Retention.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

ijgolding

MAY 21, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. ; and ‘how are we going to continue to make our purpose a reality?’; they would have realised that things needed to change. Exactly why businesses are struggling to transform themselves is an interesting question.

Retail 186

Retail Leadership Case Study Financial 186