ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Customer Bliss

JANUARY 24, 2017

If you take anything from this episode, I would take that aspect: a relentless focus on your employees and internal stakeholders can be just as effective (or more) than a focus on KPIs and external stakeholders. Prior to joining Business Objects, Bajtos served as vice president of customer care at Marimba, Inc., About Scott.

Loyalty 100

Loyalty Leadership System Engagement 100

Kustomer

JANUARY 20, 2022

Our guest today, to put it quite simply, helps companies impress their customers. It’s a leading expert in customer and employee experience. Again, across the business, he’s been helping people really manage this concept of customer and employee experience. What should we think about that?

How To 139

How To ROI Study Customers 139

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Research from the National Safety Council found organizations spend more than $15,000 annually on each employee experiencing mental distress, between healthcare services, days lost, and the costs of turnover.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132