2009 Customer Satisfaction Gamification 
CSM Magazine
FEBRUARY 7, 2023
The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Looking ahead this year, I think we’re going to see a very broad diversity of customer service strategies.
DCX
AUGUST 20, 2024
” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. These examples show that reducing choice can lead to real benefits in customer satisfaction, efficiency, and profits. But how do you put this into practice without leaving your customers feeling short-changed?
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DCX
AUGUST 20, 2024
” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. These examples show that reducing choice can lead to real benefits in customer satisfaction, efficiency, and profits. But how do you put this into practice without leaving your customers feeling short-changed?
SurveySensum
JULY 14, 2020
Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].
Comm100
NOVEMBER 23, 2020
Save money, save time, and reduce effort while increasing customer satisfaction. Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Save money, save time, and reduce effort while increasing customer satisfaction.
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