ShepHyken

MARCH 8, 2017

In 2009 they paid $5.1 Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Who Owns Customer Service?

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ShepHyken

APRIL 30, 2024

In 2009, if you invested in a group of companies recognized for simplicity, you would have dramatically outperformed the stock market by a whopping 1,600%, proving that simplicity delivers in ROI. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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ShepHyken

JULY 11, 2022

In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009. My Comment: Over the years, I’ve shared many articles about culture and “internal customers” (employees and co-workers). Go to The Customer Focus to learn more about our customer service training programs.

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ShepHyken

FEBRUARY 8, 2021

Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. Follow on Twitter: @Hyken.

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ShepHyken

MAY 1, 2023

According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. These stories can also become the foundation of your customer service training. How big is simplicity?

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ShepHyken

JUNE 13, 2022

In 2009 only 18% of the value of the top 100 brands was in subscriptions. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. This grew to 29% by 2018.

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ShepHyken

AUGUST 6, 2023

remains unchanged since 2009 while inflation reached 6.2% so far this year; over 14 million of workers in the food service and related service industries are forced to rely on tips to make a living wage. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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