Retently

MARCH 23, 2023

Comcast’s customer service is among the lowest-rated in the United States. In fact, the brand’s service is so poorly rated by its customers that it’s become subject to senate hearings , in which the company presented a plan to improve its relations with clients.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

CSM Magazine

NOVEMBER 27, 2020

The assembled experts reported that, at the end of March 2020, they had between 15% and 50% of contact centre colleagues working from home and that this had caused particular challenges for customer service colleagues working overseas. Waiting times.

Insurance 98

Insurance How To Chatbots Wait Times 98

transcosmos Information Systems

NOVEMBER 6, 2018

And with that, let’s take a look at other ways Apple makes their customer service solutions better. Lesson #1: The Ritz-Carlton level of service. Luxury hotel Ritz-Carlton can be considered as the gold standard of customer service, and Apple adopts their ways in their recruitment and training.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

Comm100

MARCH 27, 2023

During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Stella Connect

JANUARY 25, 2018

In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands.

Self Service 40

Self Service Trends Customer Service Contact Center 40