ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

Technology 62

Technology Customer Success Consulting ROI 62

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

Metrics 72

Metrics Company Survey Self Service 72

Amity

JANUARY 13, 2016

Issue 71 - What impact is your Customer Success team having? Your customers are going through a journey with you. Your Customer Success team plays an important role in how they experience the journey. So how do you make sure that your Customer Success team is making the required impact along the way?

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. Amity sat down with Karin Ronde , Manager of Client Success at Uber Eats to ask her about all things Customer Success. How did you get started in Customer Success, and how has your path led you to your current role?

Customer Success 71

Customer Success Metrics Customers Feedback 71

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. joined a newly launched, full suite of digital marketing tools — Traject.

Software 47

Software Management Net Promoter Score Multi-Channel 47