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DCX #114 | Is Your Business Exhausting Your Customers?

DCX

Procter & Gamble's Massive Simplification Effort Almost 10 years ago, P&G underwent a dramatic change, reducing the size of its product portfolio from 225 brands to 65. ” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. . The results might surprise you.

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DCX #114 | Is Your Business Exhausting Your Customers?

DCX

Procter & Gamble's Massive Simplification Effort Almost 10 years ago, P&G underwent a dramatic change, reducing the size of its product portfolio from 225 brands to 65. ” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. . The results might surprise you.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. Currently working at Qualtrics as a Sr.