Comm100

NOVEMBER 13, 2022

Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Compared to more lengthy phone waits, Comm100’s benchmark score for live chat wait times in 2021 was just 36 seconds.

Tools 195

Tools Customer Service Tips Omni-Channel 195

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. customers, channel partners, alliances).

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Grade.us

JUNE 2, 2020

We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. Point-of-sale (POS) and kiosk support mean you’re able to integrate your products and services into your business fully. Net promoter scores. What does this mean? Auto-tagging. Core products.

Software 47

Software Management Net Promoter Score Multi-Channel 47