How to Go From Glorified Support to True Customer Success
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. But it is the reality of too many post-sales organizations. Take a look at this ROI slide. Splunk thinks about this journey as a pathway from adoption to outcomes, and tracks it using two core score: Adoption and Health. How did they do that?
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