Alida

APRIL 5, 2017

Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. Gamification as a monetization tool can encourage various user behaviors, such as making purchases, in exchange for extrinsic or intrinsic rewards.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

AUGUST 20, 2024

” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. Gamification of Choice To make the selection process more engaging, companies might gamify the experience of choosing. . “We focused on categories that were daily use,” P&G’s CEO Moeller said.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

DCX

AUGUST 20, 2024

” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. Gamification of Choice To make the selection process more engaging, companies might gamify the experience of choosing. . “We focused on categories that were daily use,” P&G’s CEO Moeller said.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130