Alida

APRIL 5, 2017

Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. Gamification as a monetization tool can encourage various user behaviors, such as making purchases, in exchange for extrinsic or intrinsic rewards.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

DCX

AUGUST 20, 2024

The Great Jam Experiment To understand this better, let's look at a fascinating study. ” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. Gamification of Choice To make the selection process more engaging, companies might gamify the experience of choosing.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials. She is now Chief Customer Officer at ClearAction Continuum. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132