Alida

APRIL 5, 2017

The health care industry has frequently lagged behind other industries in terms of technology and customer service developments. Integrate technology to provide an easier, more seamless experience. Realize that people do have other choices. In both retail and health care, this is no longer the case.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

CSM Magazine

DECEMBER 5, 2017

Technology related to voice recognition will be most impactful in 2018. Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Gamification. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Others who learned from the past will continue to invest in new CX technologies. Inspire and motivate team members through gamification. Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

AUGUST 20, 2024

” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. Online retailers like Amazon are already using AI to refine recommendations, but this technology will become more sophisticated and widespread. “We returned to the core, to the things that we're really good at.”

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

DCX

AUGUST 20, 2024

” The result was a growth in market capitalization from about $150 billion in 2009 to about $350 billion today. Online retailers like Amazon are already using AI to refine recommendations, but this technology will become more sophisticated and widespread. “We returned to the core, to the things that we're really good at.”

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52