How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The Origins Of Net Promoter Score. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change.
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