ClearAction

JULY 20, 2023

Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Buyers prefer to have minimal interactions with sales teams.

Technology 62

Technology Customer Success Consulting ROI 62

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

Metrics 72

Metrics Company Survey Self Service 72

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. On the other hand, Pizza Hut and Taco Bell used this opportunity to market their product. Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. Advertise using Email Marketing.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Amity

JANUARY 13, 2016

Can Customer Success really be held with the same importance of sales, marketing and product departments? In a market filled with competition, it’s worthwhile for your business to have loyal customers. Since 2009, the popularity of customer success has increased 800%. • Register For Our Upcoming Webinar.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48

Qualtrics

JULY 15, 2019

Physical Options – Amazon has entered the brick and mortar business by creating Amazon Bookstores , Amazon Go (a checkout-less grocery store), and purchasing Whole Foods, in order to provide immediate access in key markets for customers who are excited about the frictionless Amazon shopping experience, but require faster access to goods.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. joined a newly launched, full suite of digital marketing tools — Traject. on the list?

Software 47

Software Management Net Promoter Score Multi-Channel 47