What Do Companies With Low Net Promoter Score Have in Common?
Retently
MARCH 23, 2023
In 2013, McDonald’s recorded the longest waiting time at its drive-thrus. And the waiting time is mainly influenced by the menu complexity. Since 2009, CIGNA has been monitored by relevant authority institutions. The chain started with 26 menu items in 1980, which increased to 121 in 2014.
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