5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Empowered contact center agents Similarly, options exist to improve the performance of your agents rather than to replace them.
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