TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeff is truly obsessed with customer service.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

GetFeedback

DECEMBER 27, 2018

While this minimalistic approach may seem to undermine your mission for info, the exercise will help you avoid high abandon rates and ultimately get more from your surveys. From 2010 to 2015, email opens on mobile grew 30% , leaving desktop and webmail clients in the dust. How often do you ask customers for feedback?

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Here are four approaches to be customer-centric in 2022: 1. Anticipating the impact of new consumer habits now is a choice for the future.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Here are four approaches to be customer-centric in 2022: 1. Anticipating the impact of new consumer habits now is a choice for the future.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52