Inbenta

NOVEMBER 13, 2017

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords.

Chatbots 109

Chatbots Self Service e-support Virtual Agent 109

Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. Even in the face of challenges like smaller budgets, reduced agent headcount, and the move to fully-remote workforce models, customers still expect a higher level of service than ever before. What is a Next-Gen Chatbot? Next-gen chatbots provide 24/7 customer support.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

NICE inContact

SEPTEMBER 11, 2018

Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Some have turned to AI to power virtual agents, chatbots and other self-service channels.

Contact Center 120

Contact Center Virtual Agent Net Promoter Score Self Service 120

Team Support

DECEMBER 6, 2019

The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before. From automated chat technology to personalized self-service content and everything in between, we’re entering an era of customer support where “behind the scenes” efforts matter more than ever before.

B2B 80

B2B Self Service Chatbots Video 80

ProProfs Chat

APRIL 16, 2020

Do you contact customer service vs. technical support ? Let’s not get into the debate of which one is more apt in these situations because you start by trying the self-servicing options first. Left with no choice, you try getting hold of a customer service agent on the phone. What is your instinct in such situations?

Loyalty 96

Loyalty Customer Service Self Service Knowledge Base 96

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. As another 2020 live chat customer writes: “Comm100 is easily customizable and satisfies all of our needs for a customer-facing communication solution. 4.5 / 5 (Capterra).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Team Support

JANUARY 9, 2024

1990s-Early 2000s: Email and Live Chat This was a period of tremendous technological growth for the customer support industry, thanks to the rise of the Internet. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs.

Technology 59

Technology Call Center Social Media Chatbots 59