InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. As another 2020 live chat customer writes: “Comm100 is easily customizable and satisfies all of our needs for a customer-facing communication solution. 4.5 / 5 (Capterra).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Answer Dash

MAY 7, 2018

Discerning Eye 75% of users, “have used comparison services for consumer goods, and trusted online reviews as much as personal recommendations,” ( McKinsey ). Artificial intelligence will be a mainstream customer experience investment in the next couple of years. This constitutes about 40 percent of the overall $9.5 trillion to $15.4

Trends 54

Trends Customer Experience B2C B2B 54

ProProfs Chat

APRIL 16, 2020

To bring this pervasive problem closer to home, the Hispanic population in the United States grew by 50% between 2010 and 2015 as per the U.S When the customer service is not conducted in the language of preference, more often than not, the end-user experience results in a negative connotation. Census records.

Loyalty 96

Loyalty Customer Service Self Service Knowledge Base 96

AWS Machine Learning

DECEMBER 6, 2023

Overview of RAG RAG solutions are inspired by representation learning and semantic search ideas that have been gradually adopted in ranking problems (for example, recommendation and search) and natural language processing (NLP) tasks since 2010. To implement this feature, we delve into LLM agents in a later section.

Knowledge Base 128

Knowledge Base Analytics Tools Data 128

Inbenta

OCTOBER 30, 2024

Search engines have gone from rudimentary manual systems to sophisticated AI-powered chatbots. 2010: Semantic search engines Inbenta, launched in 2010, took search a step further by focusing on semantic understanding. Today: The AI chatbot Today’s AI-powered chatbots represent the forefront of search technology.

Chatbots 52

Chatbots System Technology Interaction 52

AWS Machine Learning

NOVEMBER 18, 2024

LLM-powered router The types of questions that the chatbot can be asked can be broken down into distinct categories: File name questions – For example, “How many 3D seg-y files do we have?” LLM-powered tools To optimally handle the variety of tasks for the chatbot, we built specialized tools.

Tools 108

Tools Data e-support Knowledge Base 108