Columbia Sportswear Takes Customer Service to the Cloud
NICE inContact
DECEMBER 9, 2015
Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. That was unheard of in 2010.”. Earned a customer satisfaction score of 93.6% 1,346 man hours saved for the year.
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